Billing Terms & Conditions
Accepted Payment Methods
At Alina Verve, we currently accept PayPal as our primary payment method. All payments must be completed at the time of checkout. We are continuously working to expand our payment options to better serve our customers and may introduce additional methods in the future.
Currency for Transactions
All transactions made through our website are processed in USD (United States Dollar). Prices displayed on the site and charged at checkout reflect the USD value unless your financial institution converts it into another currency. Any applicable conversion fees or exchange rate differences are the responsibility of the customer.
Secure Payment
We take your security seriously. All payment transactions on our website are protected by SSL (Secure Socket Layer) encryption technology. This ensures that your payment details and personal information remain confidential and secure during transmission.
Shipping Policy Overview
We offer free shipping within Malaysia and United States on all orders. Orders placed before 18:00 (GMT+8) are processed on the same business day, with an estimated delivery timeframe of 4-8 business days, including handling. For full details on our shipping timelines, order processing, and delivery coverage, please refer to our Shipping Policy.
Return & Refund Policy Overview
If you are not satisfied with your purchase, we offer a 30-day return and exchange window for both defective and non-defective items in new, unused condition. Return shipping is free, and refunds are processed within 10 business days after the returned item is received and inspected. You can view the full process and eligibility criteria in our Return & Refund Policy.
Privacy Policy Overview
Alina Verve collects and processes personal information solely for the purposes of order fulfillment, customer support, and marketing, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and the California Consumer Privacy Act (CCPA) for U.S. customers.
We are fully committed to safeguarding your personal data and ensuring that it is handled responsibly, lawfully, and transparently. Your information is never sold or shared with third parties without your explicit consent, except as required by law.
If you are a resident of California, you have additional rights under the CCPA, including:
- The right to know what personal data we collect and how it is used.
- The right to request access to or deletion of your data.
- The right to opt out of the sale of personal information (we do not sell personal data).
- The right to non-discrimination for exercising your privacy rights.
To learn more about how your data is collected, used, stored, and protected, please review our full Privacy Policy.
If you have any questions or wish to make a data request, please contact us at info@alinaverve.com.
Google Merchant Center Compliance
Alina Verve adheres to all applicable Google Merchant Center policies. We maintain transparent billing practices and ensure that all checkout, pricing, and product information provided on our website complies with Google’s standards for accuracy, data security, and customer protection.
Need Help?
If you have any questions regarding billing, orders, or payment security, our customer service team is ready to assist you. Please contact us using the details below:
Store Name: Alina Verve
Email: info@alinaverve.com
Address: Level 25, Q Sentral, 2A Jalan Stesen Sentral 2, 50470 Kuala Lumpur, Malaysia
Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)